Contact us
Contact a property management company in Phuket
Your message is read by the two directors and answered by one of them, in writing, within one working day. That includes the reply that says we are not the right company for your property.
Who replies
Two people read your message. One of them answers it.
Phuket Property Manager is the management arm of Empire Estates Phuket Co., Ltd, a Thai-registered company. It is run by two directors, and there is nobody between them and you.
Silvain, General Director
French, living in Phuket since 2019. He handles owner conversations, rental strategy and the monthly reporting, in French or English. If you live overseas, he reads your first message and writes the reply himself.
Pattama, Operational Director
Thai. She runs the housekeeping and maintenance teams, the contractors, the dealings with your estate’s juristic person and the local paperwork, in Thai and English.
What we do with what you send us
Silvain: “Owners send us management agreements, statements from their current manager, photos of houses standing empty. It stays with the two of us, and if you decide against us, none of it goes anywhere.”
When you will hear back
One working day, on Phuket time.
We are on the island, and that decides when your answer lands.
The commitment
Every message, by form, email or WhatsApp, gets a reply from one of the two directors within one working day. If we cannot help with your property, the reply says so. If you tell us no, you stop hearing from us that day.
Office hours, Phuket time
Monday to Friday, 9:00 to 18:00. Saturday, 9:00 to 12:30. Closed on Sunday. Phuket is on GMT+7 all year, with no daylight saving.
What GMT+7 means from where you are
When we open, it is the small hours in western Europe and the previous evening on the east coast of North America. If you would rather talk, tell us which hours suit you: we take calls up to nine at night for the east coast, and early in the morning for the west coast.
If it is urgent
Use WhatsApp: it reaches us in the evening and on Sunday. For a property we already manage, an urgent problem such as a breakdown or a leak is dealt with the same day.
What to tell us
Four details that make the first reply useful.
We answer every message. With these four details, the first reply can be specific.
Where the property is
The address, the residence, or the road and the nearest beach: each estate has its own rules on short stays and contractors. We work from Mai Khao down to Rawai and Nai Harn.
How many bedrooms, and what comes with them
Bedrooms first, then the pool, the plot and staff quarters. A floor plan, photos or a link to an existing listing saves a visit’s worth of questions.
Whether it is already rented, and by whom
With a management company, in a developer programme, on your own Airbnb account, to long-stay guests, or empty. Tell us what notice you owe: we work to it.
What you want from the house
Income, condition or availability whenever you decide to come. Most owners want a mix, so tell us which one you would protect if you could keep only one.
What happens next
Four steps, and you can stop after any of them.
Nothing commits you until the last step, and the last step is a document you read at home.
- 1
The first exchange
Usually written, sometimes a call. We find out together whether there is a fit: some estates forbid short stays, and some owners want a hotel-style operation we do not offer.
- 2
The visit
We walk the property with you or whoever holds the keys: condition, pool, garden, staff, and what a guest notices in the first ten minutes. It takes about an hour, it is free, and it commits you to nothing.
- 3
The written quote
For your property only: what we would do, what we would charge and on what basis, what is included and what is billed separately, the amount above which we ask before spending, how owner stays work, and the notice period in both directions.
- 4
Your decision
Take your time, and compare the quote with another company’s. There is no follow-up call, and one line is enough to say no. Silvain: “If it is yes, start in the quiet months if you can: there is time to clear the snag list and rewrite the listing. In January we inherit bookings somebody else took, and we honour them as they stand.”
Reasons owners do not write
The four we hear most often.
Usually phrased as an apology for wasting our time. None of them needs one.
“I am already committed to another manager”
Then keep to the agreement and check your notice period. Meanwhile, find out whose name the listing account is in, because its review history does not move otherwise. A written second opinion on your listing and statements costs nothing.
“I do not want to rent it out at all”
Pattama: “That is common, and we look after houses that never take a guest. An empty house here does not stand still: with the air conditioning off, mould reaches wardrobes and leather, an unattended pool turns in a week, and the garden closes over in one month of monsoon.”
“The villa is not ready”
Nobody’s is. The visit produces a list of what to do before a first guest, in order, and if it is not worth renting yet, we say so.
“I am not in Thailand at the moment”
Most of the owners we speak to are not. The visit can be done by video with whoever holds the keys, and the quote comes by email.
Where to find us
Phone, WhatsApp, email, and an office with a door on it.
One correction before you check: our Google listing still shows the street number as 37/9, and 37/8 is the right one. We are having it fixed. When a company’s contact details differ from one source to another, that is worth a second look, ours included.
Phone: +66 61 516 3486
In office hours this rings a director. If nobody picks up, we are at a property: leave a message or send a WhatsApp to the same number.
WhatsApp: +66 61 516 3486
The fastest way to reach us from abroad, and the easiest way to send photos or a short video of a room.
Email: contact@phuketpropertymanager.com
Best when there is something to attach: plans, photos, a statement from your current manager, a management agreement. Anything you send stays between us.
The office
Empire Estates Phuket Co., Ltd, 37/8 Srisoonthorn Rd, Choeng Thale, Thalang, Phuket 83110. If you are on the island, come and see us, but call first: we are often both out at a property.
Straight answers
What owners ask before they get in touch.
How quickly will someone actually reply?
Will I be dealing with a salesperson?
Is the visit really free, and does it commit me to anything?
How do I check you are a real company before I write?
What languages do you work in?
My property is not in your part of the island. Does that matter?
Reviewed . We update these pages when the practice on the ground changes, not on a schedule.
Talk to the person who would look after your property.
No call centre, no sales team. We keep the portfolio small on purpose.